Harnell Digital is committed to protecting our customer's privacy. Please take the time to review this notice which explains what information we collect about you, how we use it, and your rights.

Harnell Digital (“Harnell”, “we” or “us”) is the data controller of the personal data collected via or in connection with

Harnell.co.uk and any associated website / App (the “Site”).

This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

This notice applies to personal data collected through our website and through social media platforms and online retail platforms, Facebook, Instagram, Twitter Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

Data Protection Officer

We have appointed a data protection officer (‘DPO’) who is responsible for ensuring that our privacy policy is followed.

If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our DPO, Carla Harnell, contact@harnell.co.uk

Personal data we process

1. How we obtain personal data

   The information we process about you includes information:

   • you have directly provided to us
   • that we gather from third party databases and service providers
   • as a result of monitoring how you use our website or our services

2. Types of personal data we collect directly

   When you use our website, our services or buy from us, we ask you to provide personal data. This can be categorised into the following groups:

   • personal identifiers, such as your first and last names, your title
   • contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication
   • in some circumstance’s payment information, such as bank account details in the event of a refund being processed
   • records of communication between us including messages sent through our website, email messages and telephone conversations
   • marketing preferences that tell us what types of marketing you would like to receive

3. Types of personal data we collect from third parties

   The additional information we collect can be categorised as follows:

   • business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered)
   • information that confirms your contact information
   • reviews and feedback about your business

4. Types of personal data we collect from your use of our services

   By using our website and our services, we process:

   • information you contribute to our community, including reviews
   • your replies to polls and surveys
   • technical information about the hardware and the software you use to access our website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
   • usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
   • your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

5. Our use of aggregated information

   We may aggregate anonymous information such as statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.

   For example, we may aggregate usage information to assess whether a feature of our website is useful.

   However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.

6. If you do not provide personal data, we need

   Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform that contract.

   In that case, we may have to stop providing a service to you. If so, we will notify you of this at the time.

7. The bases on which we process information about you

   The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.

   If a basis on which we process your personal data is no longer relevant, then we shall immediately stop processing your data.

   If the basis changes then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

8. Information we process because we have a contractual obligation with you

   In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.

   We may use it in order to:

   • verify your identity for security purposes when you use our services
   • sell products to you
   • provide you with our services
   • provide you with suggestions and advice on products, services and how to obtain the most from using our website

   We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

   We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

9. Information we process with your consent

   Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal data.

   Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.

   We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists.

   You may withdraw your consent at any time by instructing us contact@harnell.co.uk However, if you do so, you may not be able to use our website or our services further.

   We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.

10. Information we process for the purposes of legitimate interests

    We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

    Where we process your information on this basis, we do after having given careful consideration to:

    • whether the same objective could be achieved through other means
    • whether processing (or not processing) might cause you harm
    • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

    For example, we may process your data on this basis for the purposes of:

    • improving our services
    • record-keeping for the proper and necessary administration of our services provided to you
    • responding to unsolicited communication from you to which we believe you would expect a response
    • preventing fraudulent use of our services
    • exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
    • insuring against or obtaining professional advice that is required to manage risk
    • protecting your interests where we believe we have a duty to do so

11. Information we process because we have a legal obligation

    Sometimes, we must process your information in order to comply with a statutory obligation.

    For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

    This may include your personal data.

12. How and when we process your personal data

    Your personal data is not shared.

    We do not share or disclose to a third party, any information collected through our website.

13. Payment information

    Payment information is never taken by us or transferred to us either through our website or otherwise. Payments are made to us by you via direct bank transfer.

14. Your rights

    The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data.

    We do this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org

15. Use of our services by children

    We do not sell products or provide services for purchase by children, nor do we market to children.

    Our Site is not intended for, and should not be used by, children under the age of 18.

    If you are under 18, you may use our website only with consent from a parent or guardian.

    We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

    We do not knowingly collect personal data from children under 18.

16. Control over your own information

    It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.

    At any time, you may contact us to request that we provide you with the personal data we hold about you.

    At any time, you may review or update personally identifiable information that we hold about you.

    To obtain a copy of any information that is not provided on our website you should contact us to make that request.

    When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

    Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

    If you wish us to remove personally identifiable information from, you should contact us to make your request.

    This may limit the service we can provide to you.

    We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.

17. Communicating with us

    When you contact us, whether by telephone, through our website or by email, we collect the data you have given to us in order to reply with the information you need.

    We record your request and our reply in order to increase the efficiency of our service to you.

    We may keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high-quality service.

18. Complaining

    If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.

    When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.

    If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.

    If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

    If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner's Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

19. Compliance with the law

    Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).

20. Review of this privacy policy

    We shall update this privacy notice from time to time as necessary.

    Contact Us

    If you have any queries on any aspect of our Privacy Policy, please contact us on the details below:

    Telephone: +44 (0) 1245 377085

    Email: connect@harnell.co.uk